The Yale Medical Group is committed to the process of continuous quality improvement in the delivery of patient care. The Practice Standards Initiative is the foundation of this commitment and is based on the following principles:
YMG physicians and staff are committed to patient-focused care and services.
The YMG is committed to follow total quality management principles in our practices and our approach to service improvements.
YMG physicians and staff utilize the team approach to care. As such, physicians consistently communicate with their staff regarding patient issues and incorporate them as valued and trusted members of the health care team.
The YMG will regularly assess and monitor clinical quality, outcomes performance and service levels.
Feedback and information from monitoring will be actively reviewed and utilized to make continuous improvements.
Practice Standards will be updated on a regular basis to reflect changes in practice operations.
Quality improvement work teams will be organized as needed to develop solutions and to implement continuous improvement plans.
Our overriding goal is to achieve total satisfaction of our patients, referring physicians, payors, faculty and staff.
